Privacy Policy

Effective date: September 12, 2026 • Jurisdiction: Texas, United States

1) Who we are & scope

Mosik AI provides artificial intelligence calling agents, messaging tools, dashboards, integrations, APIs, and related business automation services collectively referred to as the “Services.”

This Privacy Policy explains how Mosik AI collects, uses, stores, protects, and discloses personal information belonging to our business customers, website visitors, users who request demonstrations, and individuals who interact with our Services.

By accessing or using the Services, you acknowledge the data practices described in this Privacy Policy.

2) Information we collect

Account information: We may collect your name, business name, email address, telephone number, account credentials, preferences, assistant identifiers, integration settings, and other information required to operate your account.
Demo and contact-request information: When you request a demonstration or contact us, we may collect your name, company name, email address, telephone number, and information submitted with your request.
SMS consent information: When you separately choose to receive a text message, we may record your telephone number, the consent language shown to you, the date and time of consent, the webpage used, your IP address, browser or device information, and your consent status.
Call information: We may collect call-routing information, telephone numbers, call dates, times, duration, status, and similar operational metadata.
Recordings and transcripts: Where enabled, requested, and legally permitted, calls may be recorded or transcribed. Appropriate notices and legally required consent must be provided before recording or transcription.
Technical information: We may collect browser type, device type, IP address, operating system, session information, cookie data, access logs, and similar diagnostic and security information.
Service and usage information: We may collect feature usage, allocated and consumed minutes, account activity, integration events, system logs, and performance information.
Payment information: Mosik AI does not directly collect or store full payment-card numbers. Payments are processed by third-party payment providers, such as Stripe. We may receive limited billing information, such as transaction amount, status, billing date, and payment confirmation.

3) How we use information

Provide the Services: We use information to create and maintain accounts, operate dashboards and APIs, route calls, deliver requested communications, support integrations, track usage, and provide customer-requested features.
Respond to requests: We use contact information to respond to demonstration requests, customer questions, support requests, and other communications initiated by you.
Account and service administration: We may send account, security, billing, support, and operational notices that are reasonably necessary to administer the Services.
Security and fraud prevention: We use information to authenticate users, protect accounts, detect unauthorized activity, investigate abuse, prevent fraud, and maintain the security of our systems.
Service improvement: We may use operational information and de-identified or aggregated data to troubleshoot issues, analyze performance, improve reliability, and develop features.
Legal compliance: We may process information to comply with applicable laws, lawful requests, court orders, regulatory requirements, contractual obligations, and recordkeeping requirements.

4) SMS communications

Separate SMS consent: Providing a telephone number does not by itself enroll you in SMS messaging. When you submit a request and separately select the optional, unchecked SMS consent checkbox, Mosik AI may send you one transactional text message concerning that request.
Message frequency: Message frequency is one message per request.
Rates: Message and data rates may apply according to your mobile carrier and service plan.
Opt-out and support: Reply STOP to opt out or HELP for assistance. You may also contact hello@mosikai.com.
Optional consent: SMS consent is not a condition of purchasing or using Mosik AI products or services.
How mobile information is used: We use your mobile telephone number and SMS consent information only to deliver the communication you requested, provide support, honor opt-out requests, prevent abuse, and maintain legally required compliance records.
No sharing for marketing: We do not share, sell, rent, or otherwise provide your mobile telephone number, SMS opt-in data, or messaging consent information to third parties or affiliates for marketing or promotional purposes.
Messaging service providers: We may provide mobile information to telecommunications carriers and technology service providers solely when necessary to deliver the requested message, process messaging instructions, protect the Service, or maintain compliance records. These providers are not authorized to use your mobile information or messaging consent for their own marketing or promotional purposes.
Consent records: We may retain records showing when, where, and how SMS consent was provided, including the telephone number, consent language, date, time, webpage, IP address, and consent status.

Notwithstanding any other provision of this Privacy Policy, mobile telephone numbers, SMS opt-in information, and messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Additional messaging terms are available in our Terms of Service.

5) Voice data, recordings, and transcripts

Service delivery: Call recordings and transcripts may be processed when necessary to provide features requested by a customer, such as searchable call histories, summaries, quality review, and AI-agent configuration.
Recording consent: Customers using recording or transcription features are responsible for providing required disclosures and obtaining consent in every applicable jurisdiction.
No third-party advertising: We do not provide identifiable call recordings or transcripts to third parties for their independent advertising or marketing.
De-identified information: We may use information that has been aggregated or reasonably de-identified to evaluate performance, prevent abuse, improve system reliability, and demonstrate general product capabilities.

6) Healthcare and regulated information

Customers that intend to use the Services with Protected Health Information or other regulated information must notify Mosik AI before submitting that information and must complete any required agreement, including a Business Associate Agreement where applicable.

Customers remain responsible for configuring their use of the Services appropriately, limiting access, providing legally required notices, obtaining consent, and complying with the laws applicable to their organization and use case.

7) Legal grounds for processing

Service performance: We process information when necessary to provide Services that you request or administer our contractual relationship with you.
Consent: We rely on consent where consent is required, including for optional SMS communications, call recordings, or similar features.
Legitimate business purposes: We may process information to secure the platform, prevent fraud, respond to requests, improve reliability, and operate the business, provided those interests do not override applicable privacy rights.
Legal obligations: We may process or retain information when required by law, regulation, legal process, or an enforceable governmental request.

8) How information may be disclosed

Operational service providers: We may disclose information to hosting, communications, analytics, security, customer-support, infrastructure, and other service providers only to the extent reasonably necessary for them to perform services on our behalf.
Payment providers: Payment transactions may be processed by providers such as Stripe. Their handling of payment information is governed by their own privacy terms.
Customer-directed integrations: We may transmit information to an integration or service selected and authorized by the customer, such as a calendar, customer relationship management platform, communications provider, or business application.
Legal and safety purposes: We may disclose information when reasonably necessary to comply with law, respond to legal process, enforce our agreements, investigate suspected fraud, or protect the rights, safety, and security of Mosik AI, our users, or others.
Business transactions: Information may be transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets. Any successor remains subject to the restrictions in this Privacy Policy, including the prohibition against using mobile opt-in information or messaging consent for unrelated marketing or promotional purposes.

The disclosure categories above do not permit mobile telephone numbers, SMS opt-in information, or messaging consent to be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

9) Data retention

Account information: We retain account information while an account remains active and for a reasonable period afterward when necessary for security, dispute resolution, legal compliance, or legitimate business recordkeeping.
SMS consent records: We may retain SMS consent and opt-out records for as long as reasonably necessary to demonstrate consent, honor communication preferences, respond to disputes, and comply with legal or carrier requirements.
Call recordings and transcripts: Retention may depend on customer settings, contractual requirements, operational needs, legal holds, and applicable law.
Technical and security logs: Logs may be retained for security monitoring, abuse prevention, troubleshooting, audits, and compliance.
Deletion or de-identification: When information is no longer reasonably needed, we may delete, aggregate, or de-identify it unless continued retention is required or permitted by law.

10) Your choices and rights

Access and correction: You may request access to certain personal information or ask us to correct inaccurate information.
Deletion: You may request deletion of personal information, subject to applicable legal exceptions and legitimate recordkeeping needs.
SMS opt-out: Reply STOP to an SMS from Mosik AI to withdraw SMS consent.
SMS assistance: Reply HELP for messaging assistance or contact hello@mosikai.com.
Recording preferences: Customers may disable recording or request deletion of recordings when permitted by their settings, contractual requirements, and applicable law.
Cookies: You may manage cookies through your browser settings. Disabling essential cookies may prevent parts of the Services from working correctly.

To submit a privacy request, email hello@mosikai.com. We may request information reasonably necessary to verify your identity and protect against fraudulent requests.

11) Security

Mosik AI uses reasonable administrative, technical, and organizational safeguards designed to protect personal information. These safeguards may include:

HTTPS encryption for supported website, dashboard, and API traffic.
Password hashing and authentication controls.
Role-based or limited access to systems and information.
Logging, monitoring, and abuse-detection procedures.
Security controls for sensitive information where appropriate.

No security system or method of electronic transmission is completely secure. We therefore cannot guarantee absolute security.

12) Children

The Services are intended for business users and are not directed to children under 18 years of age. We do not knowingly collect personal information directly from children. If we learn that a child has submitted personal information, we will take reasonable steps to delete it.

13) International users

Mosik AI operates in the United States. Information submitted from outside the United States may be transferred to, processed in, or stored in the United States and other locations where our service providers operate.

14) Changes to this Privacy Policy

We may update this Privacy Policy when our Services, data practices, or legal obligations change. The revised version will be posted on this page with an updated effective date.

Material changes affecting SMS consent will not expand the scope of an existing consent. Separate consent will be requested when required for materially different messaging.

15) Contact

Questions, privacy requests, or complaints may be sent to:

Business: Mosik AI
Email: hello@mosikai.com
Jurisdiction: Texas, United States